IKAWE Moov help
Moov troubleshooting: frozen screen, books that won't open and resetting
Fix common IKAWE Moov problems: a frozen screen, a book that won't open or doesn't appear, binding issues, and how to factory reset Moov with the reset button.
Updated
In short
- If the screen freezes or a book won't open, wait a few minutes: large files can take a while to open or sync.
- If it persists, press the reset button next to the power button. This is a factory reset, so you'll set up Wi-Fi and bind the app again.
- Over USB-C, only EPUBs and images work as they are; send PDFs and other formats through the IKAWE app.
The screen is frozen or not responding
First, give it a few minutes. Opening a large book or syncing files can take a while, and an e-ink screen keeps showing the last page until it's ready, which can look like a freeze.
If it still doesn't respond, reset Moov with the reset button (below).
How to reset Moov
Moov has a reset button next to the power button. Pressing it factory resets Moov:
- Your settings return to how they were out of the box.
- Books on the microSD card aren't erased.
- You'll need to connect to Wi-Fi and bind the IKAWE app again.
Your books stay on the microSD card, but it's still worth keeping a copy on your computer or phone.
A book won't open
- Wait a few minutes: large PDFs and illustrated books take longer to open.
- Check how you added it: over USB, only EPUBs and images work as they are. Send PDF, MOBI, FB2, TXT and CBZ files through the IKAWE app, which processes them for Moov.
- DRM: books from the Kindle or Kobo stores and library loans are usually DRM-protected and won't open.
- Damaged file: delete it, then add it again from the original.
- If it still won't open, reset Moov.
A book doesn't appear in the library
- Copied over USB: make sure it's in the books folder, then leave USB Mode.
- Sent from the app: on Moov, open the menu in the upper-right corner of the Home screen and select Sync, with Moov on Wi-Fi.
Binding or Wi-Fi problems
- Moov connects to 2.4 GHz Wi-Fi networks; choose that band on your router.
- To bind again, go to Settings → Log In to Account for a fresh QR code. More in bind Moov to the IKAWE app.
Moov won't turn on
Charge it with the USB-C cable for a while, then press the power button. If it still doesn't start, press the reset button next to the power button.
Still need help?
Contact us from the support page. Tell us your Moov model, what you were doing and what you see on screen.
Common questions
How do I reset IKAWE Moov?
Press the reset button next to the power button. This factory resets Moov, so you'll connect to Wi-Fi and bind the IKAWE app again afterwards.
What should I do if Moov freezes?
Wait a few minutes, since large books and syncs can take a while. If it still doesn't respond, press the reset button next to the power button.
Why won't my book open on Moov?
It may still be loading, be DRM-protected, or be a format that needs the IKAWE app: over USB, only EPUBs and images work as they are.
Will resetting Moov delete my books?
No. A reset returns Moov's settings to factory defaults, but books on the microSD card aren't erased. It's still worth keeping a copy of your books on your computer or phone.