Returns & refunds
Planned support for damaged items and readers that are not right for you.
Version draft-1 · Not final terms
If something is wrong
We intend to support customers whose reader arrives damaged or faulty. Keep your order confirmation and contact support with a description of the issue. Never send passwords, payment-card details or sensitive documents with a support request.
If the reader is not for you
We also intend to accept returns for dissatisfaction. The request window, condition requirements, shipping responsibility and refund timing must be confirmed in the final policy before orders open.
Before sending anything back
Do not mail a device to an unconfirmed address. Contact support for the current return instructions. Back up your files and follow the supplied steps for removing personal data before returning a device. This proposed policy does not replace applicable consumer rights.